Returns and Exchanges

Returns and Exchanges

We want every GETSPINNER order to arrive in good condition and match what you ordered.

Damaged or incorrect items

If your item arrives damaged or you receive the wrong product, contact us as soon as possible with your order number and clear photos of the issue.

Customized products

Customized products are made specially for your order and may not be eligible for return unless there is a production mistake or damage during delivery.

Change of mind

If you need to change or cancel an order, contact us quickly before it is dispatched. Once an order is already with the courier, changes may not be possible.

How to request help

Use the Contact page or message us on Instagram with your order details, and our team will review the case.